Restaurant Shift Leader: Service & Team Excellence

Seneca Niagara Falls Gaming Corporation; United States; Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Seneca Niagara Falls Gaming Corporation is seeking a Restaurant Shift Manager to oversee daily restaurant operations on a shift basis. You will train associates, supervise staff, manage scheduling and payroll, and ensure service excellence in a fast-paced casino environment.

The role requires strong leadership, exceptional guest service skills, and the ability to resolve issues promptly. A high school diploma is required; two years of supervisory food and beverage experience is preferred, with

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent required; further degree preferred.
• Minimum two years of food and beverage supervisory experience.
• Excellent interpersonal and communication skills.
• Must be computer literate, including Microsoft Office and restaurant systems.
• Strong leadership and guest-service focus; ability to coach and build teams.
• Ability to resolve conflicts and solve problems calmly.

Aufgaben

• Train associates to perform duties and meet performance objectives.
• Direct personnel and apply disciplinary action when needed.
• Ensure all products meet established specifications and standards.
• Handle guest and employee complaints and maintain professional service.
• Manage scheduling, payroll, and HR-related administrative tasks.
• Prepare daily reports and communicate casino activities to staff.
• Collaborate with management to maximize profits and guest satisfaction.

Kenntnisse

Leadership

Fairness

Interpersonal skills

Customer service

Communication

Coaching

Team building

Problem solving

Ausbildung

High school diploma or equivalent

Associate’s or Bachelor’s degree (preferred)

Tools

Microsoft Office

Restaurant management systems

Jobbeschreibung

Seneca Niagara Falls Gaming Corporation is seeking a Restaurant Shift Manager to oversee daily restaurant operations on a shift basis. You will train associates, supervise staff, manage scheduling and payroll, and ensure service excellence in a fast-paced casino environment.

The role requires strong leadership, exceptional guest service skills, and the ability to resolve issues promptly. A high school diploma is required; two years of supervisory food and beverage experience is preferred, with