Hospitality Ops Director — Front Office & Guest Experience
RiseMe
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Hilton Key West hotel is seeking a Director of Operations to provide strategic leadership for Front Office and Housekeeping, delivering memorable guest experiences and ensuring smooth hotel operations.
In this role you will lead service excellence, drive revenue through marketing and up-selling, and use data to shape operational strategy while developing a high-performing team.
Join an award-winning workplace culture and help us light up each guest stay with warmth and hospitality.
Qualifications
- Lead Front Office and Housekeeping operations with cost controls and policy adherence.
- Direct service excellence strategy to improve guest satisfaction.
- Drive revenue through marketing campaigns and up-selling.
- Develop and communicate hotel product knowledge to the team.
Responsibilities
- Lead Front Office and Housekeeping operations.
- Shape service excellence strategy based on guest feedback.
- Drive revenue initiatives through campaigns and up-selling.
- Integrate corporate marketing strategies within Front Office and Housekeeping.
- Leverage daily performance data to inform strategic decisions.
- Ensure teams are knowledgeable about hotel offerings and local attractions.
- Cultivate a high-performing, engaged team.
Skills
Job description
Hilton Key West hotel is seeking a Director of Operations to provide strategic leadership for Front Office and Housekeeping, delivering memorable guest experiences and ensuring smooth hotel operations.
In this role you will lead service excellence, drive revenue through marketing and up-selling, and use data to shape operational strategy while developing a high-performing team.
Join an award-winning workplace culture and help us light up each guest stay with warmth and hospitality.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
