Director - Operations

Hilton; Key West (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Hilton Key West is seeking a Director of Operations to lead Front Office and Housekeeping, oversee guest services, manage room inventory, and uphold service standards.

You will drive revenue through marketing and up-selling, analyze daily data, and mentor a high-performing team to deliver memorable experiences.

The role requires strategic leadership and a passion for hospitality, with a focus on integrity and teamwork in a dynamic resort environment.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Director of Operations , you're not just providing strategic leadership and direction for the hotel's front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead front office operations: Direct all Front Office and Housekeeping functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue
• Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office and Housekeeping
• Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
• Ensure product and service knowledge: Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.