Hospitality Operations Planner: Scheduling & Staffing

Merlin; Carlsbad (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Merlin Magic Pass

Recognition programs

401(k)

Tuition reimbursement

Learning & advancement

Job summary

Merlin Entertainments in California is seeking an Operations Planner to oversee workforce planning, scheduling, and staffing efficiency across the resort. You will collaborate with cross-functional teams to optimize resource use, control labor costs, and enhance guest experiences.

The role requires hands-on scheduling, data-driven decision making, and strong knowledge of labor laws. You will contribute to safety and compliance, while supporting training and recruitment as needed.

Qualifications

• Proven experience in workforce planning and scheduling in hospitality or similar.
• Experience with scheduling tools and data analysis to improve efficiency.
• Strong knowledge of labor laws and compliance.

Responsibilities

• Create daily staffing rosters for all resort departments.
• Ensure correct frontline staffing based on budgets and needs.
• Review and submit hours for payroll accuracy.
• Manage breaks while ensuring coverage and compliance with laws.
• Develop training plans and coordinate training for new MCs.
• Identify shortages or overstaffing and coordinate recruiting when needed.
• Create backup staffing plans for call-outs or demand changes.
• Analyze staffing levels and performance using metrics like RPC and guest KPIs.
• Help develop and improve scheduling/resource-planning tools.
• Ensure workforce-planning aligns with Merlin's culture and values.
• Track staffing metrics and provide reports to management.
• Maintain accurate records for audits and compliance.

Skills

Workforce planning

Operational excellence

Data-driven decisions

Attention to detail

Collaboration

Adaptability

Tools

Scheduling tools

Workforce management systems

Job description

Merlin Entertainments in California is seeking an Operations Planner to oversee workforce planning, scheduling, and staffing efficiency across the resort. You will collaborate with cross-functional teams to optimize resource use, control labor costs, and enhance guest experiences.

The role requires hands-on scheduling, data-driven decision making, and strong knowledge of labor laws. You will contribute to safety and compliance, while supporting training and recruitment as needed.