Hospitality Operations Manager – Cost & Systems

Union Square Cafe; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive pay and bonus potential

Comprehensive health coverage

Generous paid time off and parental/le

401(k) with company match

Life insurance and wellness programs

Job summary

Union Square Cafe in New York is seeking an Operations Manager to lead cost control, purchasing, and vendor relations across USHG venues. You’ll collaborate with Supply Chain, Analytics, Facilities and restaurant leadership to drive efficiency and uphold Enlightened Hospitality.

You’ll implement purchasing SOPs, monitor COGS KPIs, manage budgets and invoicing, and guide technology adoption. The role reports to the Operations leadership and offers competitive pay, bonus potential, health

Responsibilities

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Oversee Foodager and Bevager (Craftable) to optimize the Cost of Goods Sold (COGS), purchasing decisions, pricing, and spending
• Develop and maintain purchasing systems, SOPs, and training to ensure accurate ordering, consistent product specifications, proper GL coding, and effective use of Craftable
• Partner with restaurant leadership, Finance, and Accounting to monitor COGS KPIs, maintain accurate inventory records, process invoices promptly, and ensure accurate period-end closes and accruals
• Collaborate with the USHG Facilities team to oversee preventative maintenance, repairs, and maintenance spending, ensuring work is completed on schedule, within budget, and according to contract
• Manage operational projects and vendor relationships from approval through completion, coordinating stakeholders, tracking budgets and timelines, and ensuring accurate invoicing
• Lead the implementation and adoption of new technology, systems, and procedures through clear communication, training, and effective change management
• Create and maintain Operations Handbook documenting key vendors, furniture and fixture specifications, and other essential operational details

Job description

Union Square Cafe in New York is seeking an Operations Manager to lead cost control, purchasing, and vendor relations across USHG venues. You’ll collaborate with Supply Chain, Analytics, Facilities and restaurant leadership to drive efficiency and uphold Enlightened Hospitality.

You’ll implement purchasing SOPs, monitor COGS KPIs, manage budgets and invoicing, and guide technology adoption. The role reports to the Operations leadership and offers competitive pay, bonus potential, health