Hospitality Operations Leader: Front Office & F&B

Pyramid Global Hospitality; Cambridge (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Operations Manager for The Kendall Hotel in Cambridge, MA. You will lead Front Office, Food & Beverage, Catering & Events, and associated departments to deliver exceptional guest experiences.

Responsibilities include budgeting, staffing, training, and maintaining service standards while driving profitability and guest loyalty. This role requires strong leadership, in-person collaboration, and flexibility to work evenings/weekends.

Qualifications

• 3–5 years of progressive hospitality leadership in full-service hotels.
• Experience leading Front Office and Food & Beverage operations.
• Ability to work evenings, weekends, and holidays as needed.
• Strong guest service, communication, and team development skills.
• Bilingual or multilingual; English required, with Spanish and/or Portuguese preferred.

Responsibilities

• Lead Front Office, Food & Beverage, Catering & Events operations.
• Plan staffing and labor budgets to meet demand and optimize efficiency.
• Drive guest satisfaction, revenue growth, and operational excellence.
• Collaborate with Sales, Culinary, and Admin teams to execute programs.
• Ensure safety, compliance, and adherence to SOPs across departments.

Skills

Hospitality leadership

Front Office ops

Food & Beverage ops

Customer service

Staff development

Labor scheduling

PMS systems

Bilingual English/Spanish

Tools

Opera Cloud

Micros

POS systems

Job description

Pyramid Global Hospitality is seeking an Operations Manager for The Kendall Hotel in Cambridge, MA. You will lead Front Office, Food & Beverage, Catering & Events, and associated departments to deliver exceptional guest experiences.

Responsibilities include budgeting, staffing, training, and maintaining service standards while driving profitability and guest loyalty. This role requires strong leadership, in-person collaboration, and flexibility to work evenings/weekends.