Hospitality Operations Leader — Field-Based Guest Experience

Roofstock, Inc.; Oregon (WI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Health insurance

Job summary

A leading real estate investment platform is seeking a Hospitality Operations Manager in Wisconsin and Oregon. This role focuses on ensuring exceptional guest experiences and owner satisfaction by managing a team of housekeepers and overseeing operational execution. Ideal candidates have 3-5 years in hospitality or property management, strong communication skills, and problem-solving abilities. This position requires frequent travel and evening/weekend availability, offering generous PTO and robust health benefits.

Qualifications

• 3–5 years of operational experience in hospitality or property management.
• Experience coordinating or delivering fieldwork in a fast-paced setting.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Ensure homes are functional, clean, and stocked (FCS).
• Directly manage a team of housekeepers.
• Maintain property-level expertise by visiting homes regularly.
• Act as the operational point of contact for homeowners.
• Monitor guest review scores and performance.

Skills

Operational experience in hospitality

Strong communication skills

Problem-solving ability

Tech savvy

Job description

A leading real estate investment platform is seeking a Hospitality Operations Manager in Wisconsin and Oregon. This role focuses on ensuring exceptional guest experiences and owner satisfaction by managing a team of housekeepers and overseeing operational execution. Ideal candidates have 3-5 years in hospitality or property management, strong communication skills, and problem-solving abilities. This position requires frequent travel and evening/weekend availability, offering generous PTO and robust health benefits.