Field Hospitality Operations Manager

Roofstock; Oceanside (OR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Wellness subsidies

Health, dental, vision insurance

Job summary

Roofstock seeks a Hospitality Operations Manager to oversee a subset of homes in your assigned zone, ensuring homes are functional, clean, and guest-ready while leading a team of housekeepers. You will coordinate tasks, coach staff, and maintain strong owner relations to deliver exceptional stays.

You will partner with Hospitality Coordinators and report to the Team Lead, Hospitality Ops. This role requires field travel within the market, weekends and holidays, and a proactive, problem-solving

Qualifications

• 3–5 years of operational experience in hospitality, property management, or related field.
• Strong communication and organizational skills.
• Experience coordinating or delivering fieldwork in a fast-paced setting.
• Proven ability to solve problems and act with urgency.
• Tech savvy and comfortable using mobile and desktop task tools.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Ensure homes under your stewardship are consistently FCS and guest-ready.
• Directly manage a team of housekeepers, overseeing scheduling and performance.
• Prioritize and delegate tasks to Hospitality Coordinators for completion.
• Collaborate with Coordinators and other Managers to support a team-first mentality.
• Maintain property-level expertise by visiting homes regularly and addressing issues.
• Act as the operational point of contact for assigned homeowners, ensuring responsiveness.

Skills

Operational experience

Communication

Fieldwork coordination

Problem solving

Tech savvy

Driver's license

Job description

Roofstock seeks a Hospitality Operations Manager to oversee a subset of homes in your assigned zone, ensuring homes are functional, clean, and guest-ready while leading a team of housekeepers. You will coordinate tasks, coach staff, and maintain strong owner relations to deliver exceptional stays.

You will partner with Hospitality Coordinators and report to the Team Lead, Hospitality Ops. This role requires field travel within the market, weekends and holidays, and a proactive, problem-solving