Hospitality Operations Lead - Shift & Guest Experience

Zaza Cuban Comfort; Saint Petersburg (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Zaza Cuban Comfort is seeking a dedicated Shift Leader in Saint Petersburg, Florida. The ideal candidate will have previous experience in the hospitality or restaurant industry and strong leadership skills. Responsibilities include managing shifts, training team members, handling cash management, and ensuring high standards of food quality and cleanliness.

The role requires excellent customer service skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Qualifications

• Previous experience as a Shift Leader, Supervisor, or Assistant Manager in the hospitality or restaurant industry.
• Strong customer service and guest recovery skills.
• Ability to maintain high standards of food quality, cleanliness, and operational excellence.

Responsibilities

• Lead and train team members, ensuring operational excellence.
• Manage opening and closing shifts effectively.
• Handle cash management and daily reporting.

Skills

Strong leadership skills

Excellent communication skills

Customer service skills

Problem-solving skills

Job description

Zaza Cuban Comfort is seeking a dedicated Shift Leader in Saint Petersburg, Florida. The ideal candidate will have previous experience in the hospitality or restaurant industry and strong leadership skills. Responsibilities include managing shifts, training team members, handling cash management, and ensuring high standards of food quality and cleanliness.

The role requires excellent customer service skills, a problem-solving attitude, and the ability to work in a fast-paced environment.