Guest Experience Supervisor — Hospitality Team Lead

Zaza Cuban Comfort Food; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Zaza Cuban Comfort Food in Town of Florida, NY is seeking a Supervisor to lead daily operations, ensure outstanding guest experiences, and support both front-of-house and back-of-house teams.

The role focuses on coordinating shift schedules, maintaining health and safety standards, and resolving staff and guest concerns with integrity and a proactive attitude.

Qualifications

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• A proactive and positive attitude.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Assists in daily operations to ensure smooth service and amigo satisfaction.
• Supervises and supports front-of-house/back-of-house familia members.
• Supports the Patron with the coordination of shift schedules and delegates tasks effectively.
• Handles familia and amigo concerns and feedback promptly and professionally.
• Ensures adherence to health, safety, and hygiene standards.

Skills

Leadership

Communication

Fast-paced environment

Positive attitude

Shift flexibility

Job description

If you have a “Passion to serve others”, “Love to work with integrity” and “take pride in everything you do”, Zaza Cuban Comfort Food is the Familia you want to join. We are always looking for smiling faces to be part of our Zaza Familia.

We are excited to announce an internal opportunity for the position of Supervisor. This role is ideal for a familia member who demonstrates strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional amigo experiences.

Key Responsibilities:

Assists in daily operations to ensure smooth service and amigo satisfaction.

Supervises and supports front-of-house/back-of-house familia members.

Supports the Patron with the coordination of shift schedules and delegates tasks effectively.

Handles familia and amigo concerns and feedback promptly and professionally.

Ensures adherence to health, safety, and hygiene standards

Qualifications:

For questions about the application process, please contact the HR Department at [e-mail].

Strong leadership and communication skills

Ability to work in a fast-paced environment

A proactive and positive attitude

Flexibility to work various shifts, including weekends and holidays