Hospitality Team Lead - Guest Experience

Zaza Cuban Comfort; Florida; On-site; USD 42,000 - 58,000; Full time

Job summary

Zaza Cuban Comfort in New York is seeking a Supervisor to lead daily operations and deliver exceptional amigo experiences. This role suits a familia member with strong leadership skills and a passion for hospitality.

You will supervise front-of-house and back-of-house familia, coordinate shift schedules, delegate tasks, and address guest concerns promptly while upholding health and hygiene standards, including weekends and holidays.

Qualifications

• Leadership and interpersonal communication are essential.
• Ability to thrive in a fast-paced hospitality setting.
• Proactive, positive attitude and guest-focused.
• Flexibility to work varied hours, including weekends and holidays.

Responsibilities

• Assist in daily operations to ensure smooth service and guest satisfaction.
• Supervise and support front-of-house and back-of-house team members.
• Coordinate shift schedules and delegate tasks effectively.
• Address guest concerns and feedback promptly and professionally.
• Maintain adherence to health, safety, and hygiene standards.

Skills

Leadership

Communication

Job description

We are excited to announce an internal opportunity for the position of Supervisor. This role is ideal for a familia member who demonstrates strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional amigo experiences.

Key Responsibilities:

• Assists in daily operations to ensure smooth service and amigo satisfaction.
• Supervises and supports front-of-house/back-of-house familia members.
• Supports the Patron with the coordination of shift schedules and delegates tasks effectively.
• Handles familia and amigo concerns and feedback promptly and professionally.
• Ensures adherence to health, safety, and hygiene standards
  
  
  

Qualifications:

For questions about the application process, please contact the HR Department at [e-mail].

• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• A proactive and positive attitude
• Flexibility to work various shifts, including weekends and holidays