Hospitality Operations Lead — Front Desk & Bistro

Courtyard by Marriott, Ballantyne; Charlotte (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Job summary

Courtyard by Marriott, Ballantyne in Charlotte, NC, is seeking an Operations Supervisor to oversee daily hotel operations across front desk and Bistro F&B, ensuring guest satisfaction and service excellence. You will lead multiple departments, coach staff, manage schedules, monitor safety and compliance, and drive continuous improvement in efficiency and guest experience.

Ideal candidates demonstrate strong leadership, organizational skills, and the ability to balance guest needs with

Qualifications

• Proven experience in hotel operations leadership.
• Knowledge of Bistro F&B service standards.
• Strong leadership and communication skills.
• Ability to manage multiple departments and priorities.

Responsibilities

• Oversee daily operations across front desk and Bistro F&B.
• Assist with staff scheduling, training, and performance management.
• Ensure service standards, cleanliness, and guest satisfaction.

Skills

Leadership

Operations management

Staff training

Customer service

Communication

Tools

PMS systems

POS systems

Operational reporting

Job description

Courtyard by Marriott, Ballantyne in Charlotte, NC, is seeking an Operations Supervisor to oversee daily hotel operations across front desk and Bistro F&B, ensuring guest satisfaction and service excellence. You will lead multiple departments, coach staff, manage schedules, monitor safety and compliance, and drive continuous improvement in efficiency and guest experience.

Ideal candidates demonstrate strong leadership, organizational skills, and the ability to balance guest needs with