Hospitality Operations Lead

Hilton; India (PA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hilton is seeking an Assistant Duty Manager to support cross‑department coordination and ensure service excellence across all hotel touchpoints. You will manage front office, housekeeping, and F&B operations, respond to guest needs, and resolve issues with professionalism.

This role requires leadership, adaptability, and a guest‑first mindset. You’ll monitor daily operations, assist in emergencies, and prepare reports to drive improvements in guest satisfaction.

Qualifications

• Experience in hotel operations or guest services, ideally in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication with a guest-focused approach.
• Calm under pressure with practical problem-solving abilities.
• Proficient in hotel systems (PMS) and operational procedures.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Multi-linguistic skill is a plus.

Responsibilities

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

Skills

Leadership

Communication

Problem solving

Calm under pressure

Flexibility

Tools

PMS

Job description

Hilton is seeking an Assistant Duty Manager to support cross‑department coordination and ensure service excellence across all hotel touchpoints. You will manage front office, housekeeping, and F&B operations, respond to guest needs, and resolve issues with professionalism.

This role requires leadership, adaptability, and a guest‑first mindset. You’ll monitor daily operations, assist in emergencies, and prepare reports to drive improvements in guest satisfaction.