Hospitality Operations Coordinator

Hilton; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee travel perks

Healthcare benefits

Paid time off

Career development opportunities

Employee discounts

Job summary

Hilton is seeking a Housekeeping Coordinator who will dispatch housekeeping tasks and support the department, delivering the light and warmth of hospitality to every guest. This role emphasizes guest service, reliability, and teamwork in a fast-paced hotel environment.

You will coordinate service requests, maintain records in the work order system, and communicate room status with Front Office, all while handling essential office duties and ensuring a smooth operation for a memorable guest stay.

Qualifications

• Passion for hospitality and guest experience.
• Integrity and doing the right thing.
• Leadership and teamwork to achieve outcomes.
• Ownership and accountability in daily tasks.
• Sense of urgency and disciplined execution.

Responsibilities

• Coordinate service requests from guests and team members and dispatch appropriate service.
• Log, track, and close service requests in the work order or property management system.
• Communicate room availability with Front Office and ensure vacancies/ready rooms are reported.
• Handle general office duties: processing paperwork, scheduling staff, managing payroll, inventory, and equipment.

Skills

Coordination

Dispatching

Guest service

Office administration

Job description

Hilton is seeking a Housekeeping Coordinator who will dispatch housekeeping tasks and support the department, delivering the light and warmth of hospitality to every guest. This role emphasizes guest service, reliability, and teamwork in a fast-paced hotel environment.

You will coordinate service requests, maintain records in the work order system, and communicate room status with Front Office, all while handling essential office duties and ensuring a smooth operation for a memorable guest stay.