Hospitality Operations Director: Lead Guest Experience

Sage Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, and vision insurance

401(k) with employer matching

Health savings and flexible spending

Life and AD&D insurance

Short-term disability

Employee discounts

Job summary

Sage Hospitality Group seeks a seasoned General Manager for The Logan Hotel in Philadelphia, overseeing two major functions: food & beverage and room operations. You will drive customer satisfaction, set strategic budgets, and lead day-to-day operations to meet financial goals.

The role requires 5–10 years in hospitality management, strong leadership, and advanced knowledge of business management. A four-year degree is required, with a focus on service excellence and compliance.

Qualifications

• Requires advanced knowledge of hospitality and business management.
• Strong communication and interpersonal skills for negotiating and influencing executives, guests, and staff.
• Ability to analyze complex activities and translate into improved practices or new approaches.

Responsibilities

• Manage HR to attract, retain, and motivate employees; hire, train, develop, coach, and review performance.
• Develop and manage the group’s annual budget, business/marketing plans, forecasts and objectives.
• Implement programs and ensure SOP compliance, safety regulations, and legal requirements.
• Resolve guest complaints to maintain high satisfaction levels.
• Oversee maintenance and sanitation to protect assets and ensure quality service.
• Act as General Manager in the GM's absence.

Skills

Hospitality management

Communication

Decision making

Budgeting

Leadership

Education

Bachelor's degree or equivalent

Job description

Sage Hospitality Group seeks a seasoned General Manager for The Logan Hotel in Philadelphia, overseeing two major functions: food & beverage and room operations. You will drive customer satisfaction, set strategic budgets, and lead day-to-day operations to meet financial goals.

The role requires 5–10 years in hospitality management, strong leadership, and advanced knowledge of business management. A four-year degree is required, with a focus on service excellence and compliance.