Director of Operations

Sage Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, and vision insurance

401(k) with employer matching

Health savings and flexible spending

Life and AD&D insurance

Short-term disability

Employee discounts

Job summary

Sage Hospitality Group seeks a seasoned General Manager for The Logan Hotel in Philadelphia, overseeing two major functions: food & beverage and room operations. You will drive customer satisfaction, set strategic budgets, and lead day-to-day operations to meet financial goals.

The role requires 5–10 years in hospitality management, strong leadership, and advanced knowledge of business management. A four-year degree is required, with a focus on service excellence and compliance.

Qualifications

• Requires advanced knowledge of hospitality and business management.
• Strong communication and interpersonal skills for negotiating and influencing executives, guests, and staff.
• Ability to analyze complex activities and translate into improved practices or new approaches.

Responsibilities

• Manage HR to attract, retain, and motivate employees; hire, train, develop, coach, and review performance.
• Develop and manage the group’s annual budget, business/marketing plans, forecasts and objectives.
• Implement programs and ensure SOP compliance, safety regulations, and legal requirements.
• Resolve guest complaints to maintain high satisfaction levels.
• Oversee maintenance and sanitation to protect assets and ensure quality service.
• Act as General Manager in the GM's absence.

Skills

Hospitality management

Communication

Decision making

Budgeting

Leadership

Education

Bachelor's degree or equivalent

Job description

Why us?

Philadelphia is where American independence first took root—a bold, vibrant spirit that still defines the city today. At the center of it all is Logan Square, home to the Logan Hotel, a destination that blends lively urban energy with curated luxury.

With its striking art collection, refined service, and bespoke experiences tailored to every guest, the Logan Hotel offers an unparalleled journey into elegance and sophistication.

Our associates play a vital role in bringing this experience to life. They anticipate guest needs, create personalized moments, and support one another to deliver exceptional hospitality every day.

If you have a passion for hospitality, a mindset driven by service, and a desire to make a difference in the lives of others, The Logan Hotel may be the perfect place for you.

Job Overview

Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Responsibilities

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
• Execute and promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Five to ten years of employment in a related position with this company or other organizations

Knowledge/Skills

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel.
• Climbing approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

Benefits

Unlimited paid time off

Medical, dental, and vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.