Guest Experience & Hotel Operations Associate

Sage Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 32,000 - 48,000; Full time

Job summary

The Logan Philadelphia seeks an organized Hotel Operations Assistant to support administrative, financial, and operational functions, contributing to an art-led, Philadelphia-rooted guest experience. The role emphasizes diligence, courteous communication, and collaboration with housekeeping and front-office teams.

Responsibilities include handling correspondence, guest requests, VIP services, and coordinating amenities for special packages, while ensuring accuracy in timekeeping and safety

Qualifications

• High school diploma or vocational secretarial training.
• Previous secretarial experience preferred.
• Strong typing and proofreading abilities.

Responsibilities

• Type correspondence, reports and forms and prepare simple written correspondence.
• Respond to agent and guest requests for confirmations, special requests and billing folios.
• Assist managers on projects and special events.
• Support marketing and operations team on coordinating amenities for special packages.
• Assist managers with copying, faxing, scanning and shipping needs.
• Review departure calls for possible customer care issues and remedy with the guest.
• Monitor Stay Experience platform and review guest reviews and name mentions for hotel recognition.
• Make VIP reservations and set up amenities and fill out comp forms with signatures.

Skills

Typing 60 WPM

Attention to detail

Multi-tasking

Editing

Communication

Education

High school diploma or vocational secretarial

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Publisher

Job description

The Logan Philadelphia seeks an organized Hotel Operations Assistant to support administrative, financial, and operational functions, contributing to an art-led, Philadelphia-rooted guest experience. The role emphasizes diligence, courteous communication, and collaboration with housekeeping and front-office teams.

Responsibilities include handling correspondence, guest requests, VIP services, and coordinating amenities for special packages, while ensuring accuracy in timekeeping and safety