Hospitality Manager - Golf Services

Topgolf International, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading sports and entertainment venue, where you will supervise golf services and enhance guest experiences. This role demands strong leadership and customer service skills, as you manage operations and ensure a welcoming environment. You will be responsible for training staff, overseeing reservations, and executing engaging events. If you're passionate about hospitality and sports, this is a fantastic opportunity to make a significant impact in a vibrant community.

Qualifications

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Execute events, tournaments, and promotions to enhance guest experiences.

Skills

Golf Course Management

Leadership Skills

Customer Service

Communication Skills

Reservation Software Proficiency

Job description

Job Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Critical Skills & Experience Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.