Hospitality Manager - Golf Services

Topgolf Payroll Services; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Hospitality Manager for Golf Services in Philadelphia. This role involves leading a dynamic team, managing venue operations, and ensuring exceptional guest experiences. You will supervise staff, handle reservations, and execute events that elevate customer satisfaction. Join a playful environment that values your contributions and offers opportunities for growth. This position promises a fulfilling career where you can make an impact while enjoying a vibrant workplace culture.

Benefits

Free Mental Health Benefits

Opportunities for Learning & Growth

Playful Work Environment

Safe Place to Be Yourself

Clear Direction and Tools

Qualifications

• Prior experience in golf course management or hospitality roles.
• Strong leadership and team management skills.
• Exceptional customer service and communication abilities.

Responsibilities

• Supervise and lead the golf services team, including training.
• Manage reservations and venue operations.
• Execute events and promotions to enhance guest experiences.

Skills

Golf Course Management

Team Management

Customer Service

Communication Skills

Reservation Software Proficiency

Job description

Hospitality Manager - Golf Services page is loaded

Hospitality Manager - Golf Services

Apply locations TG - Venue - Philadelphia time type Full time posted on Posted 2 Days Ago job requisition id JR2023-13101

Job Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Critical Skills & Experience Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Why Join Us?

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more.

Our Promises to our Playmakers
A PLAYFUL ENVIRONMENT where you can make new friends
A SAFE PLACE where you can BE YOUR FULL SELF every day
CLEAR DIRECTION and tools to do your job
An opportunity TO LEARN & GROW
To LISTEN & ACT when you speak up
We will NEVER STOP IMPROVING

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.

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