Front of House and Hospitality Manager

Greater Philadelphia Cultural Alliance; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player seeks a Front of House and Hospitality Manager to oversee operations during productions. This part-time role involves managing volunteers, ensuring a welcoming environment for patrons, and handling concessions. Ideal candidates will thrive in a fast-paced setting, possess strong interpersonal skills, and have a passion for live theatre. If you are reliable, calm under pressure, and have a hospitality mindset, this opportunity is perfect for you. Join a team committed to diversity and community engagement while supporting the arts in Philadelphia.

Qualifications

• Strong interpersonal skills and reliability are essential.
• Experience in theatre and hospitality is preferred.

Responsibilities

• Oversee operations in lobbies and public spaces during productions.
• Manage volunteer ushers and ensure a clean theater environment.

Skills

Interpersonal Skills

Reliability

Hospitality Mindset

Marketing Mindset

Theatre Experience

Entrepreneurial Spirit

Education

Hospitality Training

Job description

The FOHHM oversees and takes responsibility for all operations in the lobbies, public spaces (restrooms), and house during productions.

The FOHHM communicates clearly with volunteers, Box Office and concessions staff, and the production team before, during, and after productions to ensure we start on time and serve quickly during intermission.

The FOHHM anticipates and resolves any patron issues arising during productions, including access, seating choices, late seating, and other patron concerns.

The FOHHM serves as an audience building and ticket sales ambassador by dropping off materials, posting posters at local businesses, and attending and managing all community events, such as Mt. Airy Supper Sessions (summer) and fall and holiday fairs.

The FOHHM continually recruits, trains, and coaches volunteer ushers.

The FOHHM schedules custodial services.

The FOHHM ensures the theater is safely opened and closed for performances and rentals.

The FOHHM manages all concessions and house supplies ordering, makes occasional local supply pickups (coffee and snacks), takes inventory, and ensures supplies are stocked.

The FOHHM ensures that the area in front of and alongside the theater is properly cleaned and free of hazards and trash.

Other tasks as appropriate and needed.

Are you the right person for this role?

The Front of House and Hospitality Manager role is ideal for someone who loves professional live theatre, supporting artists, and working in a fast-paced, constantly changing environment. Success in this position requires reliability, the ability to remain calm in hectic situations, entrepreneurial spirit, independence coupled with collaboration, strong interpersonal skills, and a hospitality and marketing mindset. Theatre experience and hospitality training are preferred.

HOURS

This is a part-time, year-round position with two schedules: one during productions, including evenings and weekends, and a flexible daytime schedule when no show is running. The daytime hours may be flexible. The role requires access to a car for occasional supply pickups and the ability to lift and carry up to 20 pounds.

Quintessence is committed to anti-racism and dismantling misogyny, bigotry, and white supremacy. We strongly encourage applicants from underrepresented populations to apply.

We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status.

If you possess many of the skills listed but not all, you are encouraged to apply with your resume and a cover letter explaining your interest.

N/A

To Apply

Please email a one-page cover letter outlining your experience and interest, along with your resume, to [e-mail]. Include the job title in the subject line.

Applications will be reviewed on a rolling basis.

Greater Philadelphia Cultural Alliance
The Philadelphia Building
1315 Walnut Street, Suite 1101
Philadelphia, PA 19107
Email: [e-mail]