Hospitality Manager

Elevate Entertainment Group; Kyle (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in entertainment is seeking a Hospitality Manager to lead guest service operations. In this dynamic role, you will oversee Front of House activities, ensuring exceptional experiences for guests from arrival to departure. With a focus on leadership and a commitment to service excellence, you will manage diverse teams, implement operational procedures, and enhance guest satisfaction. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to make a significant impact in a vibrant entertainment setting.

Qualifications

• Exceptional leadership abilities with experience in managing teams.
• Strong organizational skills and multitasking in fast-paced environments.

Responsibilities

• Manage all guest service operations and supervise FOH staff.
• Develop standard operating procedures to enhance guest satisfaction.
• Monitor guest feedback and implement strategies to address concerns.

Skills

Leadership

Communication Skills

Organizational Skills

POS Systems Knowledge

Inventory Management

Education

Bachelor's degree in Hospitality Management

Manager ServSafe Certification

Tools

POS Systems

Job description

Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Description

The Hospitality Manager at Elevate Entertainment Group (EEG) oversees all guest service operations. The Hospitality Manager will be responsible for managing Front of House (FOH) operations, ensuring seamless interactions with guests from arrival to departure. This role requires a keen eye for detail, exceptional leadership skills, and a commitment to delivering outstanding service.

Responsibilities include but are not limited to:

• Manage all aspects of guest service, including wait staff, food service, greeters, box office, and concession.
• Supervise and support FOH staff, providing guidance, training, and feedback to ensure a high standard of service delivery.
• Oversee the bar operations, including inventory management, staff scheduling, and adherence to safety and sanitation protocols.
• Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
• Monitor guest feedback and implement strategies to address any concerns or issues promptly.
• Collaborate with other department heads to coordinate seamless guest experiences across all touch points.
• Maintain a strong understanding of industry trends and best practices to continually enhance guest service offerings.
• Ensure compliance with all relevant regulations and licensing requirements.
• Perform other related duties as necessary or assigned.

Skills + Abilities included but are not limited to:

• Exceptional leadership abilities, with a track record of effectively managing teams and fostering a positive work environment.
• Excellent communication and interpersonal skills, with the ability to interact confidently with guests and team members at all levels.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of POS systems, inventory management, and basic financial principles.
• Flexibility to work evenings, weekends, and holidays as needed.

Education + Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Required state alcohol-server and Manager ServSafe Certification required.
• Proven experience in a hospitality management role, with a strong background in FOH operations.

Physical Requirements:

• Prolonged periods of standing, walking, climbing stairs.
• Must be able to lift 50 pounds at times.

Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.