Hospitality Manager

Topgolf International, Inc.; Edison (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the entertainment sector is seeking a Hospitality Manager to elevate guest experiences across its venues. This role is pivotal in leading a dedicated team, implementing operational strategies, and maintaining high service standards. The ideal candidate will possess strong leadership skills, a background in hospitality management, and the ability to adapt in a fast-paced environment. Join a vibrant community committed to exceptional service and continuous improvement, where your contributions will directly impact guest satisfaction and operational excellence.

Qualifications

• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.

Responsibilities

• Lead and manage a team of hospitality staff, providing guidance and training.
• Develop and implement operational strategies to enhance guest experience.

Skills

Hospitality Management

Leadership

Communication

Interpersonal Skills

Budget Management

Adaptability

Education

Experience in Hospitality Management

Tools

Hospitality Management Software

Microsoft Office

Job description

The Hospitality Manager, Support plays a vital role in ensuring exceptional guest experiences within our venues. This role involves overseeing various aspects of hospitality operations, managing Support staff, and maintaining high standards of service quality to enhance the overall guest experience.

Job Responsibilities

• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.

Critical Skills & Experience Requirements

• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in hospitality management software and Microsoft Office.
• Knowledge of industry regulations and safety standards.
• Financial acumen and budget management experience.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.