Hospitality Manager - Bay

Topgolf Payroll Services; Edison (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Hospitality Manager to enhance guest experiences at their Edison venue. In this role, you will lead a team of Bayhosts, ensuring top-notch service and operational excellence. Your leadership will be key in creating a playful and safe environment where guests can enjoy memorable moments. If you're passionate about hospitality and thrive in a fast-paced setting, this opportunity offers a chance to grow and make a real impact in a vibrant team culture. Join a company that values your input and is committed to continuous improvement.

Benefits

Free Mental Health Benefits

Opportunities to Learn & Grow

Playful Environment

Safe Workplace

Clear Direction and Tools

Qualifications

• Prior experience in hospitality or guest service roles is essential.
• Strong leadership and communication skills are critical for success.

Responsibilities

• Lead and manage a team of Bayhosts to ensure exceptional guest experiences.
• Oversee daily venue operations and maintain service standards.

Skills

Leadership Skills

Team Management

Communication Skills

Interpersonal Abilities

Attention to Detail

Adaptability

Knowledge of Safety Regulations

Guest Service Experience

Tools

Point-of-Sale (POS) Systems

Job description

Hospitality Manager - Bay

Apply locations TG - Venue - Edison time type Full time posted on Posted 2 Days Ago job requisition id JR2023-9970

Job Overview

The Hospitality Manager, Bayhosts, is responsible for ensuring exceptional guest experiences in our venues. This role involves leading a team of Bayhosts, overseeing venue operations, and maintaining high service standards to enhance the overall guest experience.

Job Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Critical Skills & Experience Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Why Join Us?

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more.

Our Promises to our Playmakers:

• A PLAYFUL ENVIRONMENT where you can make new friends
• A SAFE PLACE where you can BE YOUR FULL SELF every day
• CLEAR DIRECTION and tools to do your job
• An opportunity TO LEARN & GROW
• To LISTEN & ACT when you speak up
• We will NEVER STOP IMPROVING

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.

Not Ready to Apply?

Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!