Hospitality Manager

Buffalo Wings; Blacksburg (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading restaurant in Virginia seeks a Hospitality Manager to oversee daily operations and team performance. This role requires ensuring guest satisfaction and adherence to quality standards. The ideal candidate will possess strong team management skills and a background in hospitality, with a commitment to operational excellence.

Qualifications

• Experience supervising restaurant operations and team members.
• Ability to conduct team evaluations and disciplinary actions.
• Knowledge of FOH operations and guest service principles.

Responsibilities

• Supervise restaurant operations and ensure quality service.
• Evaluate and manage team schedules and performance.
• Implement and track guest experience improvement plans.

Skills

Team Management

Customer Service

Operational Compliance

Communication

Education

High School Diploma or equivalent

Degree in Hospitality Management

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions – formal PCR are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each hospitality team member receives an evaluation 30 days after hire and every 90 days thereafter
• Post all new “WOW” and “HOT” alerts on the team member communication board
• Approve FOH schedule submitted by Shift Leader
• Compare schedule to upcoming special events to ensure correct staffing levels
• Evaluate schedule to ensure “Aces in Places”
• Approve all FOH schedule changes
• Practice all previously noted “Team” skills

*FOH Support Responsibilities*

• Follow company operating standards for tipped team members FOH support responsibilities
• Handle opening and closing duties for tipped employees using FOH support pay rate
• If during a shift a server or bartender is assigned a task outside their tipped service responsibilities that takes more than 10 minutes within an hour, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage pay rate until the task is completed

*Guest*

• Create & implement action plans related to In-moment website (GEMs & PGRs). Must be prepared for the next manager meeting
• Practice all previously noted “Guest” skills

*Quality Operations*

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete guest experience section of QSC at least quarterly and create & implement action plans for the functional area in QSC
• Create and maintain a daily/weekly cleaning list posted at all times
• Practice all previously noted “Quality Ops” skills

*Sales & Profit*

• Perform CVD audits to ensure team members have even balance
• Dissect BAR COGS in CTUIT
• Manage all liquor orders and glassware counts
• Handle behind-the-bar needs
• Set all bar PARs
• Practice all previously noted “Sales & Profits” skills

*Communication*

• Practice all previously noted “Communication” skills

*Direct Responsibility*

• Development of hospitality staff

The duties of this position may change over time. The company reserves the right to add or delete duties and responsibilities at its discretion. This job description describes the general level of work performed and is not all-inclusive.

*PHYSICAL DEMANDS:*

The physical demands include sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your General Manager or Human Resources if tasks exceed physical capabilities.

nullnull