Hospitality Manager

Buffalo Wings; Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

Un restaurant à succès recherche un Manager en Hospitalité pour superviser les opérations quotidiennes et garantir un service de qualité. Le candidat idéal aura une solide expérience en gestion d'équipes, sera axé sur les résultats et capable de travailler dans un environnement dynamique. Ce rôle implique la formation du personnel, la gestion des opérations de service et l'amélioration de l'expérience client.

Qualifications

• Gestion de l'équipe de restauration sur une base quotidienne.
• Développement du personnel de l'hospitalité.
• Exigence de respecter les normes de qualité et de service.

Responsibilities

• Surveiller l'organisation du restaurant et la qualité du service.
• Gérer les évaluations des membres de l'équipe.
• Effectuer des audits pour assurer l'équilibre des équipes.

Skills

Leadership

Communication

Team Development

Guest Service

Quality Control

Sales Management

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions – formal PCR are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each hospitality team member receives an evaluation 30 days after hire, then every 90 days
• Post all new “WOW” and “HOT” alerts on the team member communication board
• Approve FOH schedule submitted by Shift Leader
• Compare schedule to upcoming events to ensure correct staffing levels
• Evaluate schedule to ensure “Aces in Places”
• Approve all FOH schedule changes
• Practice all previously noted “Team” skills

*FOH Support Responsibilities*

• Follow company standards for tipped team members FOH support duties
• Handle opening and closing duties for tipped employees using FOH support pay rate
• If a server or bartender performs a task outside of tipped responsibilities for more than 10 minutes within an hour, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage until the task is complete

*Guest*

• Create and implement action plans related to the in-moment website (GEMs & PGRs), and present at manager meetings
• Practice all previously noted “Guest” skills

*Quality Operations*

• Ensure brand compliance
• Complete all daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete guest experience section of QSC at least quarterly and create action plans based on findings
• Create and maintain a daily/weekly cleaning list
• Practice all previously noted “Quality Ops” skills

*Sales & Profit*

• Perform CVD audits to ensure balanced team members
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Oversee bar needs and PARs
• Practice all previously noted “Sales & Profits” skills

*Communication*

• Practice all previously noted “Communication” skills

*Direct Responsibility*

• Develop hospitality staff

The duties may change; the company reserves the right to modify responsibilities. This description outlines the general work level but is not exhaustive.

*PHYSICAL DEMANDS:* Sit, stand, bend, lift, and move intermittently during work hours. Notify management if tasks exceed physical capabilities.

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