Hospitality Leader — Guest Experience & Team Development

Copper Cellar Family of Restaurants; Knoxville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telemedicine

Life Insurance

Disability Insurance

Vacation Time

Flex Days

401(k)

Job summary

Copper Cellar & Cappuccino's is seeking a Restaurant Manager in Knoxville, TN. You will lead daily operations, support both front and back of house teams, and ensure every guest feels welcome and well cared for.

We value an organized, positive leader who communicates clearly, pays attention to details, and takes pride in delivering an exceptional dining experience. Join us to guide service excellence and community involvement.

Qualifications

• 2–5 years of restaurant experience in casual, upscale casual, or fine dining.
• Positive leader with enthusiasm and a passion for hospitality.
• Strong communication, organization, and attention to detail.
• The ability to coach, train, and develop a team.

Responsibilities

• Lead by example, prioritizing guest service and satisfaction on every shift.
• Respond to guest concerns promptly and thoughtfully to earn their return.
• Help recruit, train, develop, and retain front and back of house staff.
• Collaborate with management to improve guest experience and build loyalty.
• Help achieve restaurant goals for service, staffing, sales, and profitability.
• Support community involvement and local marketing efforts.
• Manage food costs, labor, and operating expenses while maintaining quality and service.
• Identify safety hazards and ensure guest and team safety.
• Complete daily payroll, orders, deposits, and employment paperwork accurately.

Skills

Leadership

Communication

Organization

Attention to detail

Coaching & training

Job description

Copper Cellar & Cappuccino's is seeking a Restaurant Manager in Knoxville, TN. You will lead daily operations, support both front and back of house teams, and ensure every guest feels welcome and well cared for.

We value an organized, positive leader who communicates clearly, pays attention to details, and takes pride in delivering an exceptional dining experience. Join us to guide service excellence and community involvement.