Director of Hospitality

Ashes & Diamonds Winery; Napa (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Performance incentives

In-person role

Job summary

Ashes & Diamonds Winery in Napa Valley seeks a Director of Hospitality to own daily operations, develop the team, and shape a guest experience that feels personal and effortless.

You'll drive service standards, recruit and train staff, manage budgets, and connect thoughtful service to stronger sales and lasting guest relationships, with in-person work near the winery.

Qualifications

• Experience leading hospitality teams in winery/restaurant/hotel.
• Strong wine and food knowledge, with a natural ability to engage guests.

Responsibilities

• Own daily hospitality operations, staff scheduling and floorplans. Direct the team, including at least two full-time employees, and delegate responsibilities.
• Set service standards and use independent judgment to resolve guest concerns, guiding the team and improving hospitality experience.
• Lead recruiting, training and performance management with authority in hiring, advancement and discipline to build a confident, accountable team.
• Oversee service readiness, inventory and presentation. Manage budgets and labor costs, aligning resources with reservations and goals.
• Set and track goals for wine sales, membership growth, guest satisfaction and profitability; turn results into improvements.
• Direct private and corporate event service with culinary/events teams; develop guest experiences and host tastings/VIP visits.

Job description

Ashes & Diamonds Winery | Napa Valley, CA

Great hospitality has a point of view. At Ashes & Diamonds, it starts with exceptional wine, thoughtful service and a sense of ease. We’re looking for a Director of Hospitality with presence, curiosity and the confidence to make every guest feel welcome.

The Role

You’ll lead hospitality at Ashes & Diamonds, owning daily operations, team development and the guest experience. You’ll turn our point of view into service that feels personal and effortless, balancing warmth and creativity with clear standards and commercial discipline.

What you’ll do

• Own daily hospitality operations, staff scheduling and floorplans. Direct the hospitality team, including at least two full-time employees or the equivalent, and delegate responsibilities.
• Set service standards and use independent judgment to resolve guest concerns, guide the team and improve the hospitality experience.
• Lead recruiting, training and performance management, with meaningful authority in hiring, advancement and disciplinary decisions. Build a confident, accountable team.
• Oversee service readiness, inventory and presentation. Manage hospitality budgets and labor costs, aligning resources with reservations and business goals.
• Set and track goals for wine sales, membership conversion, guest satisfaction and hospitality profitability. Turn results and feedback into practical improvements.
• Direct private and corporate event service in partnership with the culinary and events teams. Develop guest experiences and host select tastings and VIP visits.

What you bring

A track record of leading hospitality teams in a winery, restaurant or hotel, with strong wine and food knowledge and a natural way with people. You’re polished, approachable and decisive. You can develop talent, manage a budget and connect thoughtful service to stronger sales and lasting guest relationships.

Compensation

• Full-time, salaried exempt position. Annual base salary of $100,000–$135,000, depending on experience, plus eligibility for performance incentives tied to wine sales, membership growth and hospitality goals within a performance bonus. In-person. Must live near the winery in Napa Valley.