Hospitality Coordinator

Tasting Room Expo; Napa, Northern (CA, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Vacation and sick time

401(k) matching

Annual performance bonus

Job summary

Mark Herold Wines in Napa Valley seeks a Hospitality Coordinator to blend wine, hospitality, community, and events. You will welcome guests, host tastings, and build relationships with partners while supporting daily operations and marketing efforts.

Ideal candidates bring warm, collaborative energy, strong communication, and a genuine curiosity for wine. The role includes evenings and weekends in a small, passionate team environment.

Qualifications

• At least 3 years of experience in elevated hospitality, wine, or a similar guest-focused environment.
• Great communication and organizational skills.
• Comfort with sales, basic computer programs, and POS systems.
• Familiarity with Adobe and Canva, or willingness to learn for marketing materials.

Responsibilities

• Host relaxed, engaging wine tastings and share the stories behind our wines.
• Build lasting guest relationships and introduce membership opportunities.
• Create a welcoming tasting room experience and assist with daily flow.
• Support guest communications, sales, inventory, and upkeep.
• Collaborate with the team to maintain a positive environment.
• Connect with local winery neighbors and hospitality partners.
• Plan and coordinate winery events and special tasting experiences.
• Lead on planning and executing special events.

Skills

Hospitality experience

Communication

Organization

Sales

Positive attitude

Tools

Adobe

Canva

POS systems

Basic computer programs

Job description

A Little About Us

Mark Herold Wines is an ultra-boutique Napa Valley winery crafting wines from some of the region's most notable vineyards. Founded by Mark Herold, one of Napa Valley's pioneering cult Cabernet producers, we bring together extraordinary wines, eclectic luxury, and a genuine, welcoming approach to hospitality that puts people and personal connections at the heart of every experience.

We're a small, close-knit team that takes our wines seriously—but doesn't take ourselves too seriously. We value creativity, collaboration, genuine connections, and making people feel welcome from the moment they walk through our doors.

The Opportunity

We're looking for a Hospitality Coordinator to join our team! This is a fun, varied role that brings together wine, hospitality, community connections, and special events. From welcoming guests for a tasting to visiting local winery and concierge partners or helping bring an event to life, the role offers a mix of responsibilities throughout the week and calls for a flexible, team-oriented approach.

More than anything, we're hoping to find someone who genuinely enjoys people, is confident working independently but also brings a warm and positive spirit to the workplace, and appreciates being part of a team that works hard, supports one another, and has fun along the way.

What You'll Do

Tasting Room & Hospitality ~ Make Guests Feel at Home

• Host relaxed, engaging wine tastings and share the stories behind our wines and our sister winery B. Wise.
• Build lasting relationships with guests while introducing them to our wines and membership opportunities.
• Help create a welcoming and memorable tasting room experience.
• Support the day-to-day flow of the tasting room, from guest communications and sales to inventory and general upkeep.
• Share ideas, lend a hand, and contribute to a positive, collaborative environment.

Outreach ~ Connect with Our Napa Valley Community

• Get to know our local winery neighbors, hotel concierges, and hospitality partners.
• Build relationships that introduce and keep our partners connected to Mark Herold Wines.
• Help develop creative ways to connect with our community and grow our referral network.

Events ~ Help Bring Events to Life

• Work alongside management to help generate fun event ideas, plan and coordinate winery events and special tasting experiences.
• Assist with the details that make gatherings feel thoughtful, personal, and memorable.
• Take the lead on planning and executing special events.

Who We'd Love to Meet

We're looking for someone who brings the right mix of hospitality experience, personality, and enthusiasm to our team. Skills are important, but genuine warmth, a positive attitude, and a collaborative spirit are what really make someone a great fit at Mark Herold Wines.

Someone who naturally connects with people, enjoys making guests feel welcome, and brings a sense of humor and a can-do approach to the workplace. Above all, we value those who are thoughtful, have a genuine curiosity for wine, and are happy to pitch in wherever needed.

A few things that would be helpful:

• At least 3 years of experience in elevated hospitality, wine, or a similar guest-focused environment.
• Great communication and organizational skills.
• Comfort with sales, basic computer programs, and POS systems.
• Familiarity with Adobe and Canva, or a willingness to learn, to assist with the ongoing creation and design of in-house marketing materials and collateral.
• A positive, can-do attitude and a willingness to jump in and give things a try.

A few essentials:

• Must be 21 or older, have a valid driver's license and reliable transportation, and be able to lift up to 40 pounds.
• Flexibility to work occasional evenings.
• Weekends required.

The Perks

• $28 - $35 an hr, depending on experience, plus gratuities and wine club sales incentives
• Medical, dental, and vision benefits
• Paid vacation and sick time
• 401(k) retirement plan with up to 10% company matching
• Eligibility for an annual performance-based bonus, subject to company performance
• Employee wine allocations and discounts across the Brion Wise Vintners portfolio, including Mark Herold Wines, Amapola Creek, B. Wise Vineyards, and BRION

Sound Like a Good Fit?

We're a small team with a lot of heart, great wines, and plenty of opportunities to create something special. If this sounds like the kind of place where you'd enjoy spending your days, we'd love to hear from you.