Hospitality Lead

Ranchlands Paintrock Canyon Ranch; Hyattville (WY); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Shared housing provided

Meals provided

Tip pool

Job summary

Ranchlands Paintrock Canyon Ranch is seeking a Hospitality Lead to serve as the main representative for guests at Camp. This role oversees day-to-day operations, presentation, and the guest experience, ensuring Camp runs smoothly and meets high standards.

Based at Paintrock Canyon Ranch in northern Wyoming, this full-time seasonal position runs mid-May to early October, includes shared housing, meals during shifts, and a portion of the tip pool averaging about $2,000 per month.

Qualifications

• At least 1 year of experience in hospitality or service.
• Excellent conversationalist and communicator with guests and staff.
• Strong problem-solving, initiative, and attention to detail.
• Must be 18+ and have a High School Diploma or GED.
• Able to work long hours including weekends and holidays.
• Valid driver’s license required.

Responsibilities

• Own the overall guest experience from arrival to departure.
• Elevate guest comfort and the camp appearance.
• Educate guests about Ranchlands, Paintrock Canyon Ranch, and operations.
• Oversee breakfast and dinner service to high standards.
• Represent Ranchlands’ food program and sourcing philosophy to guests.
• Develop and maintain inventory/restocking for camp supplies.
• Clean and restock bathrooms and facilities daily.

Skills

Hospitality experience

Excellent communication

Attention to detail

Initiative

Physical stamina

Legal age 18+

Education

HS Diploma or GED

Job description

Paintrock Canyon Ranch is seeking a Hospitality Lead, the main representative of Ranchlands and Paintrock Canyon Ranch for guests at Camp. The Hospitality Lead is responsible for overseeing the day-to-day operations, presentation, and overall guest experience at Camp and is proactive, detail-oriented and takes pride in creating an exceptional hospitality experience, maintaining high standards, and ensuring that every aspect of Camp runs smoothly.

Responsibilities include but are not limited to:

• Take ownership of the overall guest experience, ensuring guests feel welcomed, comfortable, and well cared for throughout their stay.
• Continuously work to elevate guest experience and comfort, as well as the appearance of Camp.
• Educate guests about Ranchlands, Paintrock Canyon Ranch, its mission, ranch operations, conservation efforts, and surrounding environment.
• Oversee and execute breakfast and dinner service, ensuring meals are served on time, presented beautifully, and delivered to a consistently high standard.
• Represent Ranchlands’ food program by educating guests about the meat, produce, sourcing, and philosophy behind the food served.
• Develop and maintain inventory and restocking systems for bathroom amenities, cleaning supplies, beverages, kitchen supplies, lighting, and other Camp essentials.
• Clean and restock bathrooms and showers daily, including lighting the shower donkey to provide hot water.

Characteristics for success:

• Maintain a positive attitude at all times.
• Exceed guest's expectations; go above and beyond to deliver an outstanding guest experience.
• Have an aesthetic eye and strong attention to detail for uplifting the visual appearance of Camp.

• Engage with guests both during and between activities to consistently be guest-oriented.
• Be proactive, self-starting, and able to work independently and collaboratively.
• Problem solve at Camp and in the field while also using good sense, practical knowledge, and using good judgment.
• Identify safety risks, communicate hazards to other staff and try to avoid potential risks whenever possible for yourself and others.

Skills and qualifications:

• At least one year of experience in the service or hospitality industry.
• Excellent conversationalist and communicator, able to converse with guests and other ranch staff.
• A can-do attitude and excellent, thoughtful problem solver.
• A keen eye for detail.
• Ability to recognize when tasks must be done and take initiative to complete them, even if outside of their role.
• The employee must be at least 18 years of age.
• Minimum of a High School Diploma or GED Equivalent.
• 6 months of previous physical labor experience.
• Ability to perform physically demanding tasks and work long hours including weekends and holidays.
• Ability to work a flexible schedule that may vary on a weekly basis depending on the needs of the business.
• A valid driver's license is required for operating ranch vehicles and equipment.

This full-time seasonal position (mid-May–early October) is based at Paintrock Canyon Ranch in northern Wyoming, with shared housing provided. Two to three nights per week are spent at Camp in staff tents. Meals are provided for any meal time shifts worked. Salary includes a portion of tip pool, averaging about $2,000/month per employee. Ideal candidates are warm communicators with strong work ethic and an eye for detail, physical stamina, and a passion for guest service, outdoor work, and contributing to a mission-centered ranching operation.

Applicants must be authorized to work in the United States. Ranchlands is unable to provide or assume sponsorship for an employment visa now or in the future.

Ranchlands’ is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.