Hospitality Host: Reservations & Guest Experience

Upstairspub; Bloomington (IN); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Upstairspub in Bloomington, IN is seeking a Library Host to manage reservations and greet guests, ensuring a smooth seating flow and accurate communication of guest preferences. You will coordinate with bar and floor staff to optimize seating during peak times and handle inquiries with tact.

The role emphasizes exceptional customer service, organization, and brand representation, creating a welcoming first impression for every guest upon arrival.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or hospitality role.
• Basic proficiency with reservation or booking software.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Manage incoming reservation requests via phone, email, and online platforms promptly and courteously.
• Maintain and update the reservation system to reflect current availability and special events.
• Coordinate with bartenders and floor staff to optimize seating arrangements and accommodate guest preferences.
• Greet guests upon arrival, confirm reservations, and assist with waitlist management during peak times.
• Handle guest inquiries and resolve any reservation-related issues with professionalism and tact.
• Communicate special requests or VIP guest information to the relevant team members to enhance the guest experience.
• Monitor reservation trends and provide feedback to management to improve operational efficiency.

Skills

Communication

Multitasking

Calm under pressure

Customer service

Hospitality

Education

High school diploma or equivalent

Tools

OpenTable

Resy

Job description

Upstairspub in Bloomington, IN is seeking a Library Host to manage reservations and greet guests, ensuring a smooth seating flow and accurate communication of guest preferences. You will coordinate with bar and floor staff to optimize seating during peak times and handle inquiries with tact.

The role emphasizes exceptional customer service, organization, and brand representation, creating a welcoming first impression for every guest upon arrival.