Library Host

Upstairspub; Bloomington (IN); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Upstairspub in Bloomington, IN is seeking a Library Host to manage reservations and greet guests, ensuring a smooth seating flow and accurate communication of guest preferences. You will coordinate with bar and floor staff to optimize seating during peak times and handle inquiries with tact.

The role emphasizes exceptional customer service, organization, and brand representation, creating a welcoming first impression for every guest upon arrival.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or hospitality role.
• Basic proficiency with reservation or booking software.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Manage incoming reservation requests via phone, email, and online platforms promptly and courteously.
• Maintain and update the reservation system to reflect current availability and special events.
• Coordinate with bartenders and floor staff to optimize seating arrangements and accommodate guest preferences.
• Greet guests upon arrival, confirm reservations, and assist with waitlist management during peak times.
• Handle guest inquiries and resolve any reservation-related issues with professionalism and tact.
• Communicate special requests or VIP guest information to the relevant team members to enhance the guest experience.
• Monitor reservation trends and provide feedback to management to improve operational efficiency.

Skills

Communication

Multitasking

Calm under pressure

Customer service

Hospitality

Education

High school diploma or equivalent

Tools

OpenTable

Resy

Job description

The Library Host plays a pivotal role in creating a welcoming and seamless experience for guests from the moment they inquire about reservations until they are comfortably seated. This position is responsible for managing reservation systems efficiently, coordinating with the bar staff to optimize seating arrangements, and ensuring that guest preferences and special requests are accurately communicated. The host acts as the first point of contact, embodying the establishment's brand through exceptional customer service and professionalism. By maintaining organized reservation records and anticipating guest needs, the host contributes significantly to the overall flow and atmosphere of the cocktail bar. Ultimately, this role ensures that every guest feels valued and that their visit begins on a positive and memorable note.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Basic proficiency with reservation or booking software.
• Ability to multitask and remain calm under pressure.

Preferred Qualifications:

• Experience working in a cocktail bar, restaurant, or similar hospitality environment.
• Familiarity with popular reservation management systems such as OpenTable or Resy.
• Strong knowledge of cocktail menus and bar operations.
• Multilingual abilities to assist a diverse clientele.
• Certification in hospitality or customer service training.

Responsibilities:

• Manage incoming reservation requests via phone, email, and online platforms promptly and courteously.
• Maintain and update the reservation system to reflect current availability and special events.
• Coordinate with bartenders and floor staff to optimize seating arrangements and accommodate guest preferences.
• Greet guests upon arrival, confirm reservations, and assist with waitlist management during peak times.
• Handle guest inquiries and resolve any reservation-related issues with professionalism and tact.
• Communicate special requests or VIP guest information to the relevant team members to enhance the guest experience.
• Monitor reservation trends and provide feedback to management to improve operational efficiency.

Skills:

The Library Host utilizes strong communication skills daily to interact effectively with guests and team members, ensuring clarity and professionalism in all exchanges. Organizational skills are essential for managing multiple reservations simultaneously and maintaining an accurate booking system. Problem-solving abilities help the host address unexpected changes or guest concerns promptly and diplomatically. Familiarity with reservation software enables efficient handling of bookings and waitlists, contributing to smooth operational flow. Additionally, interpersonal skills foster a warm and inviting atmosphere, encouraging repeat patronage and positive guest experiences.