Hospitality Host - Player Development

Seminole Hard Rock Hotel & Casino; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino seeks a Player Development Executive Host to attract mid- to high-limit players and foster guest loyalty. You will interact with VIP guests, extend comps within policy, and collaborate with the Director of Player Development to grow repeat visits.

The role requires on-site presence, evening/weekend availability, and strong relationship-building within the local gaming market. Join a flagship property with a history of iconic hospitality.

Qualifications

• 2 years host experience in casino marketing or 1 year marketing experience
• Must obtain and maintain all Gaming licenses/certifications
• Must be 21 years of age
• Able to work nights, holidays and weekends
• Experience opening new properties/outlets preferred
• Knowledge of regional gaming market and marketing functions (customer acquisition, database, promotions, advertising, branding) and MS Office tools

Responsibilities

• Create an atmosphere that induces premium guests to choose Hard Rock Casino.
• Drive new/trial play and identify non-hosted, qualified players on the gaming floor.
• Develop and assess new business relationships to encourage repeat visitation.
• Manage a book of business to meet semiannual and annual goals while reinvesting profits.
• Maintain relationships with VIP guests via phone and in person to grow business.

Skills

Casino Marketing

Guest Relations

Customer Acquisition

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description: The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Casino Tejon midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

RESPONSIBILITIES

This is a position that requires the successful candidate to be on site.This position requires that successful candidates are available to guests via phone and email after working hours, weekends, holidays, etc. Under the direction of the Director of Player Development, this position responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host mid-level players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods while stationed at a designated podium.

Essential duties include, but are not limited to:

• Creates an atmosphere that induces premium guests to make Hard Rock Casino their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Primary focus of this position is to drive new/trial play to the property as well as identify non-hosted, qualified players present on the gaming floor.
• Responsible for targeting, developing, and assessing new business relationships and developing those relationships resulting in repeat visitation.
• Manages their book of business to achieve semiannual and annual theoretical goals while maintaining profitability through appropriate re-investment levels.
• Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.
• Staff front of house Casino Host podiums to provide service to qualified Unity members.
• Works to utilize direct mail to actively recruit VIP players.
• Assists with planning and execution of special events.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Develops critical thinking skills to handle increasingly complex matters.
• Assist in the development of guest invitation lists for special events conducted by Hard Rock.
• Convey Unity program and qualification requirements to prospective gaming guests.
• Represent the casino at on and off property events in the capacity of a Player Development Executive Host.
• Monitors SalesForce theoretical production and reinvestment and changes strategy when required in order to meet stated goals.
• Ensure that all guests are dealt with in an efficient and courteous manner.
• Resolve customer complaints and issues effectively while escalating concerns as appropriate.
• Anticipates, responds to, and consistently meets or exceeds the needs of internal clients.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs.
• Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix.
• Maintain players’ database and monitor players’ visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.
• Assist guests with inquiries, reservations and special requests while stationed at a designated podium, serving as a professional and welcoming point of contact.

QUALIFICATIONS

Experience in Casino Marketing or related field with 2 years host experience or 1 years marketing experience; or an equivalent combination of education and/or work experience. Must obtain and maintain all Gaming licenses / certifications. Must be twenty-one (21) years of age. Must be able to work nights, holidays and weekends, as well as flexible shifts. Prior experience opening new properties/outlets strongly preferred. Knowledge of: Understanding of and experience in the property’s regional gaming market. Hard Rock marketing functions including, but not limited to customer acquisition, database, promotions, advertising, and branding. Operations, services and activities of a comprehensive marketing and database programs. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Pertinent federal, state, and local laws, codes, and regulations.

Work Environment:

Duties and responsibilities are typically performed in a professional office setting, as well as on a Restaurant, Hotel, or Casino Floor. On the Casino floor, it is a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!