Hospitality & Guest Experience Specialist

Wet Willie's; Irmo (SC); On-site; USD 1,515,360 - 2,066,400; Full time

Job summary

Wet Willie's in Irmo, SC is seeking a front-line team member to provide exceptional guest service and uphold our standards in a fast-paced restaurant environment. This role emphasizes friendly, professional interaction and a positive, hospitable atmosphere for guests.

The position involves standing for long periods, collaborating with teammates, and following all company policies and safety guidelines to ensure quality service and a welcoming experience.

Qualifications

• High School graduate or equivalent preferred.
• Must be 18 years of age or older.
• Prefer a minimum of one year of previous food service/restaurant experience.
• Ability to effectively communicate in English (verbal and written).
• Must have a courteous, friendly and professional demeanor.
• Ability to stand / walk for prolonged periods of time.

Responsibilities

• Ensures excellent guest service that meets or exceeds expectations.
• Working with all other team members and management to develop the restaurant's expanding client base.
• Operating in accordance with the company policies and applicable laws.
• Support other staff members while upholding standards, product quality and cleanliness.
• Follow all safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Skills

Guest service

Communication

Teamwork

Professional demeanor

English language

Customer orientation

Education

High School diploma

Job description

Wet Willie's in Irmo, SC is seeking a front-line team member to provide exceptional guest service and uphold our standards in a fast-paced restaurant environment. This role emphasizes friendly, professional interaction and a positive, hospitable atmosphere for guests.

The position involves standing for long periods, collaborating with teammates, and following all company policies and safety guidelines to ensure quality service and a welcoming experience.