Hospitality & Guest Experience Lead

Venues; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cosm seeks an experienced Hospitality Manager to lead the front-of-house team and uphold our culture across the Fan experience, F&B, and venue operations.

You will hire, coach, and supervise staff, ensuring service excellence during weekends and late shifts with energy and enthusiasm. This role focuses on coaching, scheduling, guest relations, and collaboration with other departments to deliver a CosmWorthy experience.

Qualifications

• Bachelor's degree in Business or Hospitality preferred, but not required.
• 5+ years in attractions, restaurants, sports, hotels, or entertainment venues.
• 3+ years in a management or leadership position preferred.
• Strong experience in bar and/or restaurant management preferred.
• Proven ability to build, train, and lead high-performing teams.
• Excellent communication and leadership skills.
• Ability to work traditional and non-traditional hours (nights, weekends, holidays).
• Experience working with guest service tools and POS systems.

Responsibilities

• Lead daily through Pillars of Service: Connected, Optimistic, Service-Oriented, Memorable.
• Interview, hire, train, and develop a high-performing front-of-house team.
• Oversee daily front-of-house operations and collaborate with other departments.
• Manage weekly scheduling to meet business needs and events.
• Address performance issues and reward top performers.
• Handle guest inquiries and feedback to uphold CosmWorthy standards.
• Develop operational strategies to enhance the Fan experience and service quality.
• Identify incremental revenue opportunities while staying industry-aware.
• Coordinate day-of-event collaboration with departments for transitions.

Skills

Leadership

Staff development

Communication

Guest experience

Scheduling

Education

Bachelor's degree in Business or Hospitality (preferred)

Tools

POS systems

Guest service tools

Job description

Cosm seeks an experienced Hospitality Manager to lead the front-of-house team and uphold our culture across the Fan experience, F&B, and venue operations.

You will hire, coach, and supervise staff, ensuring service excellence during weekends and late shifts with energy and enthusiasm. This role focuses on coaching, scheduling, guest relations, and collaboration with other departments to deliver a CosmWorthy experience.