Hospitality General Manager: Lead Guest Experience & Growth

ExplorUS; Kirksville (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonus

Temporary housing/relocation support

Job summary

ExplorUS is hiring a results-driven General Manager to lead a high-volume hospitality operation at Thousand Hills State Park in Missouri. You will oversee retail, food & beverage, lodging, and guest services while guiding a diverse team to deliver standout guest experiences.

This hands-on role focuses on sales growth, budgeting, and operational excellence, with a strong emphasis on safety, guest satisfaction, and staff development. Competitive benefits and relocation support are offered.

Qualifications

• 5–7 years of progressive hospitality management experience with emphasis in retail and/or F&B.
• Proven hospitality leadership experience with strong retail and/or F&B operations knowledge.
• Demonstrated success driving sales growth, managing budgets, and improving profitability.
• Strong leadership presence with the ability to motivate, coach, and hold teams accountable.

Responsibilities

• Drive sales, profitability, and operational performance across retail, food & beverage, lodging, and guest services.
• Lead, coach, and develop department managers and frontline teams to achieve operational and financial goals.
• Identify opportunities to improve revenue, guest experience, efficiency, and overall business performance.
• Partner with senior leadership to execute company initiatives, marketing strategies, and operational objectives.
• Oversee budgeting, forecasting, reporting, cash handling, and financial accountability.
• Ensure exceptional guest service standards and a strong customer-focused culture.
• Maintain compliance with company policies, safety standards, environmental practices, and regulatory requirements.
• Support recruiting, hiring, employee engagement, housing oversight, and team development initiatives.
• Serve as the primary liaison between company leadership and park stakeholders/community partners.

Skills

Hospitality leadership

Sales growth

Budgeting

Team development

Guest experience

Communication

Education

Bachelor's degree in Hospitality Management or related field

Tools

POS systems

Microsoft Office

Job description

ExplorUS is hiring a results-driven General Manager to lead a high-volume hospitality operation at Thousand Hills State Park in Missouri. You will oversee retail, food & beverage, lodging, and guest services while guiding a diverse team to deliver standout guest experiences.

This hands-on role focuses on sales growth, budgeting, and operational excellence, with a strong emphasis on safety, guest satisfaction, and staff development. Competitive benefits and relocation support are offered.