Hospitality General Manager - Guest Experience Leader

Schulte Hospitality Group; City of Rochester (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health insurance

401k

Parental leave

Paid time off

Holiday pay

Pet insurance

EAP

Discounts

Job summary

Schulte Hospitality Group in the United States is seeking a dynamic General Manager to lead a diverse property team and uphold our service-driven culture. You will oversee budgets, guest experience, daily operations, and strategic growth, collaborating with departments to maximize revenue and guest satisfaction.

The ideal candidate brings proven leadership, financial acumen, and a track record of operational excellence in hospitality.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Demonstrated ability to lead a team.
• Excellent attention to detail.
• Financial savvy.
• Proficient in Microsoft Office products.

Responsibilities

• Managing budgets and financial plans and controlling expenditure.
• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets.
• Recruiting, training, and monitoring staff.
• Planning work schedules for individuals and teams.
• Responding to and resolving guest concerns.
• Addressing problems and troubleshooting.
• Ensuring events and conferences run smoothly.
• Maintaining relationships with contractors, vendors and suppliers.
• Ensuring a safe and secure environment for guests and associates.

Skills

Leadership

Budgeting

Guest service

Communication

Team management

Multitasking

Tools

Microsoft Office

Job description

Schulte Hospitality Group in the United States is seeking a dynamic General Manager to lead a diverse property team and uphold our service-driven culture. You will oversee budgets, guest experience, daily operations, and strategic growth, collaborating with departments to maximize revenue and guest satisfaction.

The ideal candidate brings proven leadership, financial acumen, and a track record of operational excellence in hospitality.