Restaurant General Manager - Guest Experience & Team Leadership

Chilisjobs; Milwaukee (WI); Presencial; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

Chili's is seeking an experienced Manager to lead and direct the Management team, oversee scheduling, coaching, budgeting, and operational excellence to ensure an outstanding Guest experience. You will model accountability, foster open communication, and drive Chili's culture across shifts.

The role emphasizes developing Team Members, maintaining high standards of service, managing costs, and promoting a fun, hospitality-focused environment that delivers quality dining experiences every day.

Formación

• Dependable team player with reliable collaboration skills.
• Thrives in a fast-paced restaurant setting and can stay organized under pressure.
• Demonstrates strong multitasking ability across shifts, guests, and tasks.

Responsabilidades

• Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations
• Manage performance of the Management team, including performance evaluations, coaching and accountability
• Plan and implement weekly, monthly and yearly financial budgets
• Oversee all operations to ensure a great Guest experience
• Role model and hold Team Members accountable to operational and quality standards
• Foster open communication between Team Members and Management team
• Influence Team Member behaviors by championing change and restaurant initiatives
• Drive business results by utilizing Chili's systems to effectively control costs
• Follow operational systems, such as our Manager Timeline and performing quality Line Checks
• Hire, train, retain, and develop Team Members to take on larger roles
• Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
• Understand and practice safe food handling procedures
• Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant

Conocimientos

Dependable team player

Fast-paced environment

Multitasking skills

Descripción del empleo

Chili's is seeking an experienced Manager to lead and direct the Management team, oversee scheduling, coaching, budgeting, and operational excellence to ensure an outstanding Guest experience. You will model accountability, foster open communication, and drive Chili's culture across shifts.

The role emphasizes developing Team Members, maintaining high standards of service, managing costs, and promoting a fun, hospitality-focused environment that delivers quality dining experiences every day.