Hospitality Front Desk & Breakfast Leader

TS2 Hospitality; Warrensburg (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Vision & Dental

Paid time off

401(k) with employer contribution

Employee hotel discounts

Referral bonus

Promotions to leadership

Job summary

TS2 Hospitality is seeking a Guest Service Manager to lead our front desk and breakfast teams in Warrensburg, Missouri. The GSM shape our culture of hospitality, balance operations 24/7/365, and ensure staff engagement through training and coaching while aligning with company vision.

The role emphasizes flexible scheduling, accountability, and hands-on leadership, with responsibilities spanning guest service excellence, SOP adherence, and active participation in sales and daily hotel operations.

Qualifications

• Willingness to work a 24/7 operation, including days, nights, weekends.
• Proven leadership experience with frontline teams.
• Strong problem-solving and guest resolution skills.
• Experience handling front desk operations preferred.
• Ability to pass a drug test and background check.

Responsibilities

• Recruit, hire and train guest service and breakfast staff.
• Lead front desk and breakfast functions and ensure adherence to SOPs.
• Maintain flexible schedules and spend time mentoring the team.
• Hold regular 1-on-1 meetings with team members.
• Manage cash handling, AR and billing and other hotel accounting tasks.
• Cover shifts and attend mandatory meetings.
• Oversee policy compliance and brand training.
• Own sales execution as directed.
• Handle additional duties as assigned by management.

Skills

Flexible schedule

Guest service excellence

Team leadership

Communication skills

Computer skills

Organizational skills

Job description

TS2 Hospitality is seeking a Guest Service Manager to lead our front desk and breakfast teams in Warrensburg, Missouri. The GSM shape our culture of hospitality, balance operations 24/7/365, and ensure staff engagement through training and coaching while aligning with company vision.

The role emphasizes flexible scheduling, accountability, and hands-on leadership, with responsibilities spanning guest service excellence, SOP adherence, and active participation in sales and daily hotel operations.