Hospitality-Focused Security Officer

Rocket Companies, Inc.; Detroit (MI); Sur place; USD 19 000 - 30 000; Plein temps

Résumé du poste

Rocket Companies, Inc. seeks a Security Officer to help create and maintain a safe, welcoming environment across our commercial and residential properties. You’ll blend security with hospitality, serving guests, residents, tenants, visitors, and team members with professionalism.

Responsibilities include monitoring CCTV, controlling access, patrolling, documenting incidents, investigating losses, and assisting with information on property activities. A calm, courteous demeanor is essential.

Qualifications

• 1 year of relevant experience in physical security or hospitality.
• Contingent, flexible schedule including day, evening, overnight, weekend, and holiday shifts.
• On-call availability for staffing needs, including weekends and holidays.
• Eight-hour shifts may involve sitting at a desk and/or walking patrols.
• Ability to climb 10 flights of stairs in emergency situations.
• Proficiency with desktop computers, mobile devices, and apps.
• Strong verbal and written communication with guests, residents, tenants, visitors, and team members.
• Remain calm and service-oriented in high-pressure situations.
• 3 years of relevant experience in physical security, military, or law enforcement (preferred).
• CPR/First-Aid certification (preferred).
• Experience in hotel, residential, commercial, or hospitality environments (preferred).

Responsabilités

• Monitor property and assets using closed-circuit surveillance systems.
• Audit and control access by creating access groups.
• Patrol assigned areas to identify unsafe conditions and inoperative safety equipment.
• Maintain a visible, approachable security presence while serving guests, residents, tenants, visitors, and team members.
• Generate shift logs documenting activity during shifts.
• Follow investigative procedures for loss of hotel, residential, commercial, and property assets and conduct investigations.
• Generate, review, store, and maintain incident records and reports.
• Provide accurate information about activities, amenities, services, and events to guests and residents.
• Verify age and ID to ensure alcohol service to those 21+.
• De-escalate conflict situations with sound judgment and professionalism.
• Perform and enforce directives from security leadership and special assignments.
• Respond promptly to security, safety, and service concerns with a hospitality mindset.
• Collaborate with property teams to support a safe, welcoming environment across spaces.

Description du poste

Rocket Companies, Inc. seeks a Security Officer to help create and maintain a safe, welcoming environment across our commercial and residential properties. You’ll blend security with hospitality, serving guests, residents, tenants, visitors, and team members with professionalism.

Responsibilities include monitoring CCTV, controlling access, patrolling, documenting incidents, investigating losses, and assisting with information on property activities. A calm, courteous demeanor is essential.