Guest-Focused Security Officer | 24/7 Hospitality Safety

Military, Veterans and Diverse Job Seekers; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Retirement

401(k) Retirement Plan

Complimentary Accommodation

Complimentary Employee Meals

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Security Officer to help safeguard residents, guests and staff across the property's grounds and facilities. You will respond quickly to incidents, monitor access control, patrol, document events, and collaborate with the Security Operations Center to maintain safety standards.

The role requires problem-solving, strong English communication, and the ability to work a flexible schedule, including weekends and holidays.

Qualifications

• At least 1 year of Security experience, preferably in the Hospitality field.
• At least 1 year of Customer Service experience is preferred.
• Fluent in English, reading and writing.
• Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred.
• Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.

Responsibilities

• Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.
• Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Walk/run upstairs while carrying a fire extinguisher.
• Respond with urgency to all emergency conditions and events such as medical assistance / injuries, fires, power failures, floods, leaks, etc.
• Implement all policies and procedures regarding security and safety.
• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Write comprehensive incident reports and conduct thorough investigations with discretion. Maintain report records, assist and follow-up on investigations.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide services addressing residential unit electronic lock problems / reprogramming and basic maintenance.
• Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Completing the daily log and the shift checklist, including pass-down information for the upcoming shift.
• Complete related duties and special projects as assigned by the Assistant Director of Security.
• Demonstrate professional communication when utilizing all two-way radios and company issued mobile cell devices.
• Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required.
• Work harmoniously and professionally with co-workers and supervisors
• Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.
• Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.
• Comply with company Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Skills

Troubleshooting

Problem-solving

Verbal communication

Written communication

Multi-tasking

English fluency

Professional appearance

Schedule flexibility

Tools

Access Control systems

CCTV Systems

MS Office

Job description

Military, Veterans and Diverse Job Seekers is seeking a Security Officer to help safeguard residents, guests and staff across the property's grounds and facilities. You will respond quickly to incidents, monitor access control, patrol, document events, and collaborate with the Security Operations Center to maintain safety standards.

The role requires problem-solving, strong English communication, and the ability to work a flexible schedule, including weekends and holidays.