Hospitality Floor Supervisor

Quilt and Co; Napa (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

A dynamic company in Napa is seeking a Floor Supervisor for their tasting room. The role involves supervising staff, ensuring exceptional guest experiences, and training new hires. Ideal candidates will have strong wine knowledge and supervisory experience. Flexibility in scheduling is essential.

Qualifications

• Previous tasting room supervisory experience required.
• Strong wine knowledge required; wine certification preferred.
• Experience in hiring, training, and mentoring staff.

Responsibilities

• Daily supervision of Hospitality staff and ensuring brand standards.
• Trains and onboards new Hospitality staff.
• Hosts guests for waxing experiences when needed.

Skills

Leadership

Wine Knowledge

Customer Service

Education

Wine Certification

Tools

Tock

Commerce 7

RedChirp

Microsoft Office Suite

Job description

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Quilt and Co is a one-of-a-kind, multi-floor tasting room and wax dipping room in downtown Napa featuring the iconic wines of Joe Wagner. We’re in search of a dynamic supervisor to support our tasting room staff. This full-time hourly position is responsible for supervision and training of the Tasting Room staff during service, hosting guests, and ensuring all standards are being followed while providing exceptional guest experiences.

Key relationships

Internal: Hospitality GM, TR Chef, TR Supervisor, Hospitality staff

Key responsibilities and accountabilities

General:

• Daily supervision of Hospitality staff, ensuring brand standards for service and experiences are being followed
• Genuine desire to provide with warm personality that demonstrates sincere engagement
• Hosts guests for our amazing waxing experience when needed
• Serves as a resource to immediately resolve staff and guest issues
• Trains and onboards new Hospitality staff
• Experience in scheduling and forecasting staff needs
• Provide social media content to our marketing team
• Provides coverage for Hospitality Team member breaks
• Responsible for service inventories of wine, glassware, collateral, etc.
• Reconciles cash transactions on a daily basis
• Responsible for opening or closing the Tasting room as needed
• Additional duties as assigned by the Hospitality GM

Job Requirements/ Qualifications

• Previous tasting room supervisory experience in a fast-paced tasting room required
• Experience in hiring, training and mentoring staff with the ability to lead in a high-stress environment
• Strong wine knowledge required; wine certification preferred
• Proficiency in Tock, Commerce 7, RedChirp software and Microsoft Office Suite (Outlook, Word, Excel) highly preferred
• Ability to work a flexible schedule including evenings, weekends and some holidays as required
• Able to carry up to 50 lbs regularly
• Able to climb multiple flights of stairs several times per day
• Able to interact comfortably with guests and staff in English
• CA Food handler and RBS certifications required within
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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