Floor Manager - Guest Services Leader

Resorts World Las Vegas LLC; New York (NY); In loco; USD 72.000 - 91.000; Tempo pieno

Descrizione del lavoro

Resorts World New York City is seeking a Floor Manager for the Player Club. This role leads a team, assigns tasks, hires or interviews, trains staff, and ensures superior guest service while managing costs.

The manager sets performance standards, aligns goals with the organization, and enforces policies. Exceptional organizational and communication skills are essential in a fast-paced hospitality environment.

Competenze

• Bachelor's degree in hospitality or closely related field; 3+ years in a management role or 7+ years in a management role; or 5+ years within Resorts World.
• Must be at least 18 years old and able to obtain required license.
• Fluency in English; additional languages a plus.

Mansioni

• Maintain optimal guest service across all operational areas.
• Schedule, supervise, direct, train, counsel and evaluate staff.
• Keep areas tidy and stocked; manage cost controls and staff development.
• Assist with guest inquiries and resolve issues promptly.
• Coordinate with other departments to resolve guest issues and ensure correct messaging.
• Ensure adherence to policies, procedures, and safety guidelines.
• Prepare and submit essential paperwork and reports; attend meetings and trainings.
• Demonstrate strong customer and employee relations at all times.
• Perform other duties as assigned.

Conoscenze

Directing employees

Scheduling

Training

Disciplining employees

Performance management

Customer service

Coaching

Employee relations

Conflict resolution

Formazione

Bachelor's degree in hospitality or closely related field

3 years' management experience

7 years' management experience

5 years' management experience within Resorts World

Descrizione del lavoro

Resorts World New York City is seeking a Floor Manager for the Player Club. This role leads a team, assigns tasks, hires or interviews, trains staff, and ensures superior guest service while managing costs.

The manager sets performance standards, aligns goals with the organization, and enforces policies. Exceptional organizational and communication skills are essential in a fast-paced hospitality environment.