Guest Services Coordinator

Island Hospitality Management, LLC.; New York (NY); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Seasonal Now and Later Bonus

Referral bonus program to ANY of our 1

Job summary

Island Hospitality Management, LLC is seeking a Guest Services Coordinator for a full-time seasonal role at our resort in New York. You will handle routine office tasks and serve as the face of the resort for guests with questions and concerns.

Responsibilities include greeting guests, processing check-ins/outs, answering phones, maintaining records, and assisting with marketing materials. The position runs now through October and hours vary by occupancy and season.

Qualifications

• Intermediate computer proficiency with Microsoft Office, email, and internet
• Excellent written and verbal communication skills
• Approachable and available for guests while delivering great guest service
• Prior administrative experience preferred
• Resort office or hotel front desk experience is a plus

Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform administrative duties: answering phones, typing, copying, faxing, filing
• Prepare and distribute resort communications and maintain records
• Ensure office supplies are stocked and prepare supply orders
• Assist with preparation of marketing materials

Job description

Description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This is a full-time seasonal position from now - October.

Requirements

Job Requirements

• Greet and establish rapport with guests


• Field resort comments, suggestions, and complaints to the Resort Manager


• Check guests in and out for their reservations


• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing


• Complete and maintain resort records, reports, and files


• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.


• Ensure office supplies are sufficiently stocked and prepare supply orders as needed


• Assist with the preparation of marketing materials

Job Qualifications

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet


• Excellent written and verbal communication skills


• Readily available and approachable for all guests while providing excellent guest service


• Prior administrative experience is preferred


• Resort office or hotel front desk experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Hard Work

• Seasonal Now and Later Bonus


• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

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