Hospitality Experience Coordinator

Sunkissed Getaways; Miami (FL); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Continuing education

Professional systems

Ongoing learning

Team collaboration

Job summary

Sunkissed Getaways is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a smooth experience from initial inquiry to completion.

The role emphasizes outstanding communication, meticulous organization, and the ability to guide clients through various options. This fully remote position includes onboarding, ongoing training, and access to professional systems to support high-quality service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Attention to detail

Organization

Time management

Online research

Learning new platforms

Reliability

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment