Hospitality Events Sales Lead

Chicken N Pickle; Glendale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Chicken N Pickle Glendale, Arizona, United States is seeking an Event Sales Coordinator to deliver outstanding customer service in a fast-paced environment, handling small social event inquiries and assisting with venue, pickleball, and events information.

The role requires 2+ years in hospitality or entertainment venues, strong communication, ability to work nights/weekends/holidays, and a collaborative, solution-oriented mindset.

Qualifications

• 2+ years previous experience in hospitality, restaurant or entertainment venue focus on events
• Ability to work in a fast-paced environment
• Excellent self-accountability for high personal standards of conduct and professionalism
• Ability to communicate effectively with guests, return guests, co-workers and management
• Flexible in approach; can readily adapt to business and team needs and changes
• Process oriented, highly organized, fast and accurate and able to work under pressure
• Excellent interpersonal and people skills as well as verbal and written communication skills
• Excellent computer skills and ability to learn new software programs
• Ability to multi-task and problem-solve
• Capable of managing multiple projects/programs simultaneously
• Ability to work evenings, weekends and holidays

Responsibilities

• Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
• Demonstrates and supports a culture of diversity, equity and inclusion
• Manage inbound events inquiries that are assigned to you while building relationships for repeat business
• Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually
• Manage all assigned leads with a sense of urgency, accuracy and professionalism
• Maintain contacts in TripleSeat
• Follow up with inbound requests to see if they have made a decision
• Call upon contacts to see what went well and what could be improved
• Foster client relationships through ongoing communication to ensure repeat business or referrals
• Demonstrate the ability to negotiate and problem solve to close the saleIdentify opportunities for selling/upselling
• Create, manage and confirm event bookings with attention to detail
• Maintain and ensure the BEOs have all the required information
• Develop a strategy to cultivate client relationships through ongoing communication to ensure repeat business or referrals
• Utilize and create reports and dashboards to ensure personal and department KPI’s are being met or exceeded
• Ensure property events meet the culture of their location and discuss any changes to better align with their community
• Maintain and ensure the BEOs for Property Events have all the required information
• Work with the Event Manager to execute property events as needed per the playbook
• Work closely with the Community Coordinator for their location to plan community events
• Maintain and ensure the BEOs for Community Events have all the required information
• Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team
• 2+ years previous experience in hospitality, restaurant or entertainment venue focus on events
• Ability to work in a fast-paced environment
• Excellent self-accountability for high personal standards of conduct and professionalism
• Ability to communicate effectively with guests, return guests, co-workers and management
• Flexible in approach; can readily adapt to business and team needs and changes
• Process oriented, highly organized, fast and accurate and able to work under pressure
• Excellent interpersonal and people skills as well as verbal and written communication skills
• Excellent computer skills and ability to learn new software programs
• Ability to multi-task and problem-solve
• Capable of managing multiple projects/programs simultaneously
• Ability to work evenings, weekends and holidays

Skills

Hospitality

Event coordination

Customer service

Communication

Time management

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Problem-solving

Job description

Chicken N Pickle Glendale, Arizona, United States is seeking an Event Sales Coordinator to deliver outstanding customer service in a fast-paced environment, handling small social event inquiries and assisting with venue, pickleball, and events information.

The role requires 2+ years in hospitality or entertainment venues, strong communication, ability to work nights/weekends/holidays, and a collaborative, solution-oriented mindset.