Hospitality Enterprise Account Lead (Remote + Equity)

WorkWhile; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Remote work culture

Equity in a high-growth startup

Medical, dental, & vision coverage

401(k) with employer match

WFH stipend

Job summary

WorkWhile is hiring an Enterprise Account Manager - Hospitality to manage a portfolio of enterprise hospitality and event clients. You will ensure staffing, shift fulfillment, and labor strategy while serving as the primary contact for high-profile accounts.

You will build executive relationships, drive retention and growth, and partner with Sales and Operations to meet SLAs during peak periods and major events.

Qualifications

• 3+ years experience as an Account Manager in hospitality/event-related industries.
• Deep understanding of large-scale catering, stadium operations, and guest experience impact.
• Executive presence to influence stakeholders at all levels.
• Experience managing multi-unit, enterprise-scale accounts.

Responsibilities

• Serve as the lead point of contact for enterprise hospitality and event clients, including staffing planning and shift fulfillment.
• Build and maintain relationships with regional directors, GMs, and VP-level executives.
• Understand client operations and proactively meet workforce needs during peak periods and events.
• Identify upsell opportunities and drive revenue growth through expanded labor solutions.
• Maintain SLA-driven fulfillment and communicate progress to internal teams and client executives.
• Collaborate with Sales and Operations to expand presence across venue networks.

Skills

Account Management

Hospitality & Events

Executive Presence

Multi-Unit Management

CRM (Salesforce)

Communication Skills

Negotiation

Tools

Salesforce

Google Suite

Job description

WorkWhile is hiring an Enterprise Account Manager - Hospitality to manage a portfolio of enterprise hospitality and event clients. You will ensure staffing, shift fulfillment, and labor strategy while serving as the primary contact for high-profile accounts.

You will build executive relationships, drive retention and growth, and partner with Sales and Operations to meet SLAs during peak periods and major events.