Hospitality-Driven Housekeeping Supervisor

Hilton; South Bend (IN); On-site; USD 1 - 3; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton South Bend is seeking a Housekeeping Supervisor to manage daily housekeeping operations at Embassy Suites by Hilton South Bend at Notre Dame. The role requires supervising Room Attendants and Housepersons, ensuring cleanliness, and maintaining service standards in guest rooms and public areas.

The ideal candidate will work flexible hours, including mornings, evenings, weekends, and holidays, and will be committed to delivering hospitality excellence in a fast-paced hotel environment.

Qualifications

• Experience supervising housekeeping teams.
• Able to work flexible hours including weekends and holidays.

Responsibilities

• Supervise the housekeeping team: lead, train, oversee, and evaluate room attendants and housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: assign, inspect, and verify room status, promptly reporting any discrepancies.
• Oversee operational logistics: monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program.
• Coordinate maintenance needs: partner with Engineering and Property Operations to address repair and maintenance issues.
• Support housekeeping operations: perform Room Attendant and Houseperson responsibilities as needed to maintain service levels.
• Delight our guests: address special guest needs in a timely, friendly, and professional manner.

Job description

Hilton South Bend is seeking a Housekeeping Supervisor to manage daily housekeeping operations at Embassy Suites by Hilton South Bend at Notre Dame. The role requires supervising Room Attendants and Housepersons, ensuring cleanliness, and maintaining service standards in guest rooms and public areas.

The ideal candidate will work flexible hours, including mornings, evenings, weekends, and holidays, and will be committed to delivering hospitality excellence in a fast-paced hotel environment.