Hospitality-Driven Banking Concierge & Digital Mentor

COMFORT SYSTEMS; Silver Spring (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And more

Job summary

Capital One's Eastern Maryland Branch Ambassador role blends hospitality with digital banking. You will be the heartbeat of the branch, greeting customers, handling transactions with accuracy, and guiding clients through mobile banking and digital tools.

You’ll listen for goals and connect customers with the right banking solutions to help them thrive. You thrive in a fast-paced, human-centered environment, adapt to flexible schedules, and contribute to a culture of service and community.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and foster a welcoming, community-focused environment.

Skills

Hospitality Heart

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One's Eastern Maryland Branch Ambassador role blends hospitality with digital banking. You will be the heartbeat of the branch, greeting customers, handling transactions with accuracy, and guiding clients through mobile banking and digital tools.

You’ll listen for goals and connect customers with the right banking solutions to help them thrive. You thrive in a fast-paced, human-centered environment, adapt to flexible schedules, and contribute to a culture of service and community.