Hospitality-Driven Banking Associate

J.P. Morgan; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Chase in New York seeks an Associate Banker to welcome clients, deliver attentive service, and represent our brand with hospitality using banking solutions and fintech.

You will build trusted relationships, explain products, support daily transactions, and partner with the branch team to meet financial goals. The role emphasizes regulatory compliance and a culture of diversity and inclusion.

Qualifications

• Put clients first and exceed expectations with attentive, friendly service.
• Build trusted relationships by showing genuine care in interactions.
• Engage clients by communicating clearly to understand and help, anticipating needs.
• Resolve client issues quickly with attention to detail for a consistent experience.
• Elevate the client experience by collaborating with the team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Open accounts and service existing ones while following policies, procedures, and regulatory requirements.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations and cash handling while adhering to bank policies.

Skills

Client service

Relationship building

Communication

Teamwork

Problem solving

Learning quickly

Education

High school diploma or GED

Job description

Chase in New York seeks an Associate Banker to welcome clients, deliver attentive service, and represent our brand with hospitality using banking solutions and fintech.

You will build trusted relationships, explain products, support daily transactions, and partner with the branch team to meet financial goals. The role emphasizes regulatory compliance and a culture of diversity and inclusion.