Hospitality-Driven Auto Service Advisor

Swickard Auto Group; Palo Alto (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Open service schedule

Career growth

Ongoing training and support

Equal opportunity employer

Job summary

Swickard Auto Group is seeking a Service Advisor to be the critical link between customers and technicians. You will act as a customer service expert, explaining service options and costs, obtaining authorization for repairs, and keeping customers updated throughout the vehicle service process.

The role emphasizes hospitality, strong communication, and teamwork within a full-time service department. Veterans are encouraged to apply and prior automotive experience is not required.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills are essential.
• Experience with dealership management software is a plus.

Responsibilities

• Greet customers upon arrival and understand service needs.
• Explain service recommendations and estimated costs clearly to customers.
• Write detailed service orders and communicate with technicians.
• Track service progress and ensure timely completion within quoted timeframes.
• Process customer payments and ensure accurate invoicing.
• Maintain detailed service records for each vehicle.

Skills

Excellent communication

Customer service oriented

Active listening

Organization

DMS software

Automotive terminology

Team player

Education

High school diploma or equivalent

Tools

DMS software

Job description

Swickard Auto Group is seeking a Service Advisor to be the critical link between customers and technicians. You will act as a customer service expert, explaining service options and costs, obtaining authorization for repairs, and keeping customers updated throughout the vehicle service process.

The role emphasizes hospitality, strong communication, and teamwork within a full-time service department. Veterans are encouraged to apply and prior automotive experience is not required.